Instructions:
Frequently Asked Questions
Additional Description of Service


Instructions:

    Upon entering the InvestorDelivery site you will be asked to enter the enrollment number that you received from your financial institution.
    This is always the first step.
    Then depending on the state of your enrollment you will be presented with either:

    The "Terms and Conditions" agreement to create new enrollments
    or
    The Enrollment Maintenance form for existing enrollments
          View Enrollment Information
          Change Enrollment Information
          Cancel Enrollment
          Forgotten Pin

  • Create New Enrollments:
    Read the "Terms and Conditions"

    If you agree with the "Terms and Conditions" click the "I Agree" button.

    On the New Enrollment-Create screen enter your Internet e-mail Address (e.g. yourID@providerID.com). Then enter it once more in the "confirm your e-mail Address" box. Choose, and enter a four digit numeric PIN (Personal Identification Number). Then enter it once more in the "Confirm your PIN" box. If you have enrolled other accounts with InvestorDelivery try to use the same PIN.

    When you are finished, click on the Submit button.

    After submitting your entry, the New Enrollment Confirmation screen will be displayed. This screen will show all the information that you have previously entered. If the information displayed is correct, click on the Submit button. Otherwise, click on the Back button and make the appropriate changes.

    After submitting your entry, the New Enrollment Complete screen will be displayed. This screen will indicate that your new Enrollment is complete and active. An Enrollment verification e-mail will be sent to you at the entered address. If you do not receive this verification e-mail within 24 hours, you may have submitted an invalid or incomplete e-mail Address. Please verify your e-mail Address with your service provider and perform the Enrollment Maintenance procedure described below to correct your e-mail Address.

  • Enrollment Maintenance:
    When you enter the site and you are currently enrolled, you will then go to the Enrollment Maintenance screen.

    View Enrollment Information:
    If you wish to view your Enrollment Information enter your PIN and select "View my Enrollment Information", and click on the Submit button.

    After submitting your entry, the View Enrollment Information screen will be displayed. This screen will show your current Enrollment Information. Click on the Go to Maintenance Options button to return to the Enrollment.

    Change Enrollment Information:
    If you wish to change your e-mail Address and/or PIN, enter your current PIN, select "Change my Enrollment Information", and click on the Submit button.

    After submitting your entry, the Changed Enrollment Information screen will be displayed. This screen allows you to change your current e-mail Address and/or PIN. Check the appropriate Box and enter the information you wish to change. When you are finished, click on the Submit button.

    After submitting your entry, the Change Enrollment Confirmation screen will be displayed. This screen will show your current Enrollment Number, changed e-mail Address (if changed) and indicate whether your PIN was changed. If the displayed information is correct, click on the Submit button. Otherwise, click on the Back button and make the appropriate changes.

    After submitting your entry, the Change Enrollment Complete screen will be displayed. This screen will show your current Enrollment Number. You will be sent an e-mail message confirming your Enrollment Information. If you do not receive this confirmation e-mail within 24 hours, you may have submitted an invalid or incomplete e-mail Address. Please verify your e-mail Address with your service provider and change your Enrollment Information again.

  • Cancel Enrollment:
    If you no longer wish to receive electronic distribution of securityholder material, enter your current PIN, select "Cancel my Enrollment", and click on the Submit button.

    After submitting your entry, the Cancel Enrollment Confirmation screen will be displayed. This screen will show your current Enrollment Number. To confirm your Enrollment cancellation, click on the Submit button. Otherwise, click on the Back button to return to the Enrollment Maintenance screen.

    After submitting your entry, the Cancel Enrollment Complete screen will be displayed. This screen will indicate that your Enrollment has been cancelled. You may be asked to complete a brief survey to help us understand why you opted out of electronic delivery. You will be sent an e-mail message confirming the cancellation of your Enrollment. No further electronic communications will be conducted for your account and your Enrollment Number will be marked as "Inactive." You may at any time reactivate your enrollment.

  • Forgotten Pin:
    To have an e-mail providing the PIN (Personal Identification Number) sent to the e-mail Address on record, select "I forgot my PIN", and click on the Submit button. (You do not have to enter a PIN.)

    After submitting your entry, the Forgotten PIN Complete screen will be displayed. An e-mail providing the PIN will be sent to your current e-mail Address on record. Click on the Go to Maintenance Options button to return to the Enrollment Maintenance screen.
    Note: If you are no longer reachable at the e-mail Address on record, please send an e-mail to webmaster@investordelivery.com.


Frequently Asked Questions:

General Questions about InvestorDelivery.com and ProxyVote.com
What is InvestorDelivery.com and how does it work?
Do I need to enroll for each security that I own? Do I need to enroll separately for each account?
Why can't I get past the InvestorDelivery maintenance screen? I'm in a loop!
Why am I still receiving paper mailings?
I did not enroll or authorize this service. How did you get my information?
How do I get my Account balance information, number of shares, etc?
       How do I change my street mailing address?
What is the purpose of the Enrollment and Control Numbers?
Why isn't there a Control Number for me to vote?
When do I get a Control Number?
What is the cost? Are there any charges to use this service?
Will Web TV work?
How do I send my vote by E-mail?
I am receiving Junk Mail? Did you sell my e-mail address?

Questions & Problems at the Web Sites
How do I make the links work automatically with AOL?
Why can't I read Internet links that end with .PDF?
The address for the information on the E-mail is very long and it does not work.

The link on the E-mail does not work when I click it. Can you help?
How come the InvestorDelivery.com or the ProxyVote.com Web site seems to be down?
Your InvestorDelivery Web site does not appear to support SSL security.
       How can I enter my information securely?
It allowed me to vote more than once.
       What happens with multiple Votes (with the same Control Number)?
What is the meeting location and time?
What if I want a hard (printed) copy of a particular mailing?

Enrollment Issues
How do I change my PIN or e-mail address or revoke my consent and Cancel my enrollment & revert to snail-mail?
How to get an Enrollment Number to enroll an account?
I got the message that my Enrollment Number is invalid or more that 90 days old.
       How do I enroll?
How do I get my Forgotten PIN?
I received a letter informing me that my enrollment has been suspended.
        How do I reactivate my enrollment?
Why do I receive the message "Your InvestorDelivery enrollment is not active yet," after I supply my PIN?
Why did I receive multiple Enrollment Numbers? Why did I receive redundant or duplicate Enrollment Numbers?
Can I use my Control Number to get my Enrollment Number?


General Questions about InvestorDelivery.com and ProxyVote.com

What is InvestorDelivery.com and how does it work?

This is how InvestorDelivery.com works:

When an issuer or mutual fund company in whom you have a security position sends a communication to its securityholders, you will NOT receive a paper copy of the material. Instead, you will receive an e-mail that will notify you that this material is available on the Internet (provided that the issuer has made this material available on the Internet). This e-mail will contain links to the material associated with that securityholder communication. If this is a distribution that includes voting, you will also receive a unique Control Number to execute your vote and an instruction to go to:

http://www.proxyvote.com
Or, in some cases, your broker's website.

Not all issuers or mutual fund companies utilize this technology yet. Their materials will continue to be sent in the traditional manner until they do so. The good news is that more corporations are realizing the benefits of this program every day.

There are no charges to you for this service.


Do I need to enroll for each security that I own? Do I need to enroll separately for each account?

Enrolled accounts:

Your Enrollment is good for all securities that you hold in the enrolled account. We require that you enroll separately for each account that you have, even if they are at the same organization.

Why can't I get past the InvestorDelivery maintenance screen? I'm in a loop!

Purpose of InvestorDelivery.com:

You are successfully enrolled. Use the InvestorDelivery.com site to make changes in your enrollment information or revoke your consent to cancel the service. Neither InvestorDelivery.com nor ProxyVote.com display or give you access to your investment account. InvestorDelivery.com and ProxyVote.com are services concerned with online delivery of securityholder materials such as proxies, quarterly and annual reports, and prospectuses only. Please contact the financial institution that holds your account for any other services.


Why am I still receiving paper mailings?

Not All Issuers and Mutual Fund Companies Participate:

You need one InvestorDelivery Enrollment Number per brokerage/investment account. It applies to all the stocks/funds that you hold in that account. If a company whose stock/fund you own makes their materials available over the Internet you will receive an E-mail.

Not all issuers or mutual fund companies are utilizing this technology for all of their distributions. Their materials will be sent in the traditional manner. We encourage you to inform these companies of your preference. The good news is that more corporations are realizing the benefits of this program every day.


I did not enroll or authorize this service. How did you get my information?

Enrolled:

We received an enrollment request for this account and E-mail address. An Enrollment Number was assigned and a confirmation E-mail was sent. If you do not wish to continue your enrollment please go to:

http://www.investordelivery.com

You will need your Enrollment Number and your PIN. You can find your Enrollment Number on any E-mail you receive from us. You can also enter a current ProxyVote Control Number sent to you for this account. It will translate to your Enrollment Number automatically. If you have forgotten or misplaced your PIN you can have it sent to your enrolled e-mail address.


How do I get my Account balance information, number of shares, etc? How do I change my street mailing address?

Account Information, etc.:

We are sorry, but neither InvestorDelivery.com nor ProxyVote.com can display or give you access to your investment accounts. Nor can we supply statements or make changes to your name, address, etc.

InvestorDelivery.com and ProxyVote.com are services that are strictly concerned with online delivery of securityholder materials such as proxy notices, quarterly reports, and prospectuses.

Please contact the financial institution that holds your account directly for any other services. You can usually find the contact information on your monthly statement.

For your information, this is how InvestorDelivery.com works:

When an issuer or mutual fund company in whom you have a security position sends a communication to its securityholders, you will NOT receive a paper copy of the material. Instead, you will receive an e-mail that will notify you that this material is available on the Internet (provided that the issuer has made this material available on the Internet). This e-mail will contain links to the material associated with that securityholder communication. If this is a distribution that includes voting, you will also receive a unique Control Number to execute your vote and an instruction to go to:

http://www.proxyvote.com
Or, in some cases, your broker's website.

Not all issuers or mutual fund companies utilize this technology yet. Their materials will continue to be sent in the traditional manner until they do so. The good news is that more corporations are realizing the benefits of this program every day.


What is the purpose of the Enrollment and Control Numbers?

Enrollment and Control Numbers:

Your Enrollment Number (13 character number, one letter followed by 12 numbers) is for use at www.investordelivery.com when you need to change your e-mail address, view or cancel your enrollment or request your PIN. Your Enrollment Number cannot be used for voting purposes at www.proxyvote.com. You will receive one Enrollment Number per account.

When the proxy information for a particular meeting is made available via the Internet, you will be sent a separate e-mail notification and Control Number that will be entered at www.proxyvote.com to execute your vote. You will receive a separate, unique Control Number for each proxy vote.


Why is there no Control Number for me to vote?

Interims, Important Announcements, Securityholder Reports, etc.:

The E-mail you received represents an important announcement, quarterly, or annual report by an issuer, mutual fund, or investment company in which you hold securities. It does not refer to a company meeting or proxy vote. There is no Control Number included. Simply click on the link in your E-mail (or copy and paste it into you browser) to access the pertinent material.


When do I get a Control Number?

Receiving Control Numbers for Proxy Votes:

A Control Number identifies a votable security position in your account. This is related to a request for vote instructions in regard to a proxy, or your participation in a corporate action. You will receive your next control number when such a situation occurs.


What is the cost? Are there any charges to use this service?

Charges:

There is no cost to use this service. The only costs you incur are those related to your access to the Internet and the maintenance of your E-mail account (telephone, ISP, etc.).


Will Web TV work?

WebTV:

WEBTV and IOPENER have a shortcoming. They do not support the ADOBE Acrobat portable document form (PDF). PDF is now universally accepted as the choice for printable documents. Most corporations and Mutual Fund companies make their Internet formatted reports available in the Acrobat format.

You do not need Acrobat to vote at ProxyVote.com.

If you want to cancel your InvestorDelivery enrollment (unsubscribe), please go to:

http://www.InvestorDelivery.com

You will need the InvestorDelivery Enrollment Number(s) sent to you in most of our communications, or a current ProxyVote Control Number, and your PIN. You must perform this operation for each account you have enrolled.

If you have forgotten the PIN required to vote at ProxyVote.com or to perform the above changes you can have it sent to your enrolled e-mail address by going to the Internet site:

http://www.InvestorDelivery.com


How do I send my vote by E-mail?

Cast your vote over the Internet:

You cannot vote by e-mail.
Please visit the Internet Web site:

http://www.proxyvote.com

to cast your vote.


I am receiving Junk Mail? Did you sell my e-mail address?

Privacy Policy

No. We adhere to strict confidentiality policies with our broker and bank clients. We only use your address information for the purpose of delivering specific securityholder communications to you on behalf of the financial institution that holds your account.
For details, please see our Privacy Statement.

Many no-cost Internet-based e-mail services do, in fact, provide their subscribers' e-mail addresses to third parties.


Questions & Problems at the Web Sites

How do I make the links work automatically with AOL?

Making the link to ProxyVote.com automatic when using AOL:

To get to the voting web site in AOL:
type http://www.proxyvote.com into your AOL browser where it says:
"Type Keywords or Web Addresses here" or click on:

go to ProxyVote.com


Why can't I read Internet links that end with .PDF?

Adobe Acrobat PDF Reader:

To access any materials in PDF format (e.g. company.com/reports.pdf), you will need the free Adobe Acrobat PDF Reader.

If you do not currently have this program on your system, you can download it for free now:

http://www.adobe.com/products/acrobat/readstep2.html

Some of these reports are very long and require quite a long time until they appear in your browser window. If you receive what appears to be a blank page, please click your browser's refresh or reload button.


The address for the information on the E-mail is very long and it does not work.
       The link on the E-mail does not work when I click it. Can you help?

How to Copy and Paste an Internet address to you browser:

Perhaps your e-mail program does not automatically go to a Web address when it is clicked.
There is an easy alternative!
This is how to copy and paste the Web address into your Web browser:

In your E-mail program, with the Web address displayed:
1. Use your mouse to highlight the complete Web address.
2. Select the Edit menu pull-down and choose Copy.
Go to your Web browser:
1. Click inside the window where you normally type a Web address to visit.
2. Select the Edit menu pull-down and choose Paste.
3. Now hit ENTER on your keyboard to take you to the Web address.


How come the InvestorDelivery.com or the ProxyVote.com Web site seems to be down?

Maintenance Period:

There are a few times during the week that ProxyVote.com and InvestorDelivery.com are unavailable for maintenance reasons. This is especially so on weekend nights. Please try again in a few hours.
Other times the Internet may be slow. Try clicking on the reload or refresh button on your browser when you get the error message.


Your InvestorDelivery Web site does not appear to support SSL security. How can I enter my information securely?

New Secure Website

Now you can use our new secure site:

https://www.InvestorDelivery.com



It allowed me to vote more than once. What happens with multiple Votes (with the same Control Number)?

Multiple Votes:

You are allowed to vote at ProxyVote.com as many times as you wish up until the day before the meeting date (for most domestic companies). You can change the way you vote if you so desire. Only your final vote counts.


What is the meeting location and time?

Meeting Information:

Please see the Proxy Statement for specific information about the time and place of the meeting (the Internet link to the proxy statement is provided in the E-mail).


What if I want a hard (printed) copy of a particular mailing?

Hard Copies:

If, after enrollment in this electronic delivery service, you would like to receive a printed set of securityholder material for a particular security, in addition to your e-mail notification, you may request hard copy delivery from your broker, bank or directly from the issuing corporation or mutual fund.



Enrollment Issues

How do I change my PIN or e-mail address or Cancel my enrollment & revert to snail-mail?

Enrollment Profile Maintenance - View, Change, or Cancel:

If you want to view your enrollment profile, change your PIN or e-mail address, or cancel (inactivate) your InvestorDelivery enrollment (unsubscribe), please go to:

http://www.InvestorDelivery.com

You will need the InvestorDelivery Enrollment Number(s) sent to you in most of our communications, or a current ProxyVote Control Number, and your PIN. You must perform this operation for each active account you have enrolled.

If you have forgotten the PIN required to vote at ProxyVote.com or to perform the above changes you can have it sent to your enrolled e-mail address by going to the Internet site:

http://www.InvestorDelivery.com

******************************************************************************
To reactivate an Enrollment Number that is inactive:

Enter the Enrollment Number on the InvestorDelivery.com home page.
Click Submit.
On the page that states "The entered Enrollment Number is not active", Click on Proceed.
Read the "Terms and Conditions".
To proceed, Click on the I Agree button.
Enter your enrollment info (New E-mail address and any PIN you choose).


How to get an Enrollment Number to enroll an account?

Enrolling Accounts:

You need one InvestorDelivery Enrollment Number per brokerage/investment account. It applies to all the stocks/funds that you hold in that account.

To enroll accounts that you do not have an InvestorDelivery Enrollment Number for, or for which your InvestorDelivery Enrollment Number has expired, look in proxy and securityholder report mailings you receive for that account. There you will find a fresh InvestorDelivery Enrollment Number. Enter that number on the http://www.investordelivery.com home page, then follow the directions.

If your broker or financial institution is one of those listed below you can also go to:

http://www.icsdelivery.com

There you can enroll your accounts for electronic delivery (U.S. Office only).

Advantage Capital McDonald Investments
A.G. Edwards Merrill Lynch
America First Associates MJK Clearing
Ameritrade Morgan Stanley
Associated Bank Mr. Stock
Aufhauser NBC Securities
Balentine & Company National Securities
Banc One Securities Netstock
Bank Leumi Nutmeg Securities
Bear Stearns People's Securities
Bernard Herold & Co PaineWebber
Bidwell & Company Piper Jaffray
Bragg Financial Quick & Reilly
RW Baird Raymond James
Cambridge Investment Research RD Capital Group
Charles Schwab Royal Alliance
CUNA Brokerage Ryan Beck
Daiwa Securities Trust RW Baird
DATAlynx Charles Schwab
Davenport & Company Salomon Smith Barney
DownState Securities Scott & Stringfellow
A.G. Edwards Scottrade
Edward Jones Seaport Securities
Emmett A. Larkin Securities Research
Empire Investment ShareBuilder
E*TRADE State Discount Brokers
Evertrade Direct Stephens Inc.
Ferris Baker Watts M.L. Stern
Financial Services Corp Sterne, Agee & Leach
Firstrade Securities Stifel, Nicolaus
First Southwest Strong Investments
Goldman Sachs TD Waterhouse
Greenman Parker Connally Trading Direct
The Harris T Rowe Price
H. C. Denison UBS PaineWebber
Hilliard Lyons UBS Warburg
Holdrs U.S. Bancorp Piper Jaffray
HR Block Financial Vanguard Brokerage
Investec Ernst & Company Wall St. Access
Janney Montgomery Scott Wachovia Securities
JB Oxford TD Waterhouse
Emmett A. Larkin Waypoint Brokerage
Lazard Wedgewood Partners
Legg Mason Wood Walker West Coast Trust
Levitt & Levitt WH SelfInvest SA
M.L. Stern William Blair
Man Financial Wisconsin Discount Securities
Mason Securities York Securities
Matrix Capital 1st Discount Brokerage


I got the message that my Enrollment Number is invalid or more that 90 days old. How do I enroll?


Expired Enrollment Numbers:

To enroll accounts for which your InvestorDelivery Enrollment Number has expired, look in more recent or future proxy and securityholder report mailings you receive for that account. There you will find a new Enrollment Number.

Alternatively, if your broker or financial institution is one of those listed below you can go to:

http://www.icsdelivery.com

There you can enroll your accounts for electronic delivery (U.S. Office only).


Advantage Capital McDonald Investments
A.G. Edwards Merrill Lynch
America First Associates MJK Clearing
Ameritrade Morgan Stanley
Associated Bank Mr. Stock
Aufhauser NBC Securities
Balentine & Company National Securities
Banc One Securities Netstock
Bank Leumi Nutmeg Securities
Bear Stearns People's Securities
Bernard Herold & Co PaineWebber
Bidwell & Company Piper Jaffray
Bragg Financial Quick & Reilly
RW Baird Raymond James
Cambridge Investment Research RD Capital Group
Charles Schwab Royal Alliance
CUNA Brokerage Ryan Beck
Daiwa Securities Trust RW Baird
DATAlynx Charles Schwab
Davenport & Company Salomon Smith Barney
DownState Securities Scott & Stringfellow
A.G. Edwards Scottrade
Edward Jones Seaport Securities
Emmett A. Larkin Securities Research
Empire Investment ShareBuilder
E*TRADE State Discount Brokers
Evertrade Direct Stephens Inc.
Ferris Baker Watts M.L. Stern
Financial Services Corp Sterne, Agee & Leach
Firstrade Securities Stifel, Nicolaus
First Southwest Strong Investments
Goldman Sachs TD Waterhouse
Greenman Parker Connally Trading Direct
The Harris T Rowe Price
H. C. Denison UBS PaineWebber
Hilliard Lyons UBS Warburg
Holdrs U.S. Bancorp Piper Jaffray
HR Block Financial Vanguard Brokerage
Investec Ernst & Company Wall St. Access
Janney Montgomery Scott Wachovia Securities
JB Oxford TD Waterhouse
Emmett A. Larkin Waypoint Brokerage
Lazard Wedgewood Partners
Legg Mason Wood Walker West Coast Trust
Levitt & Levitt WH SelfInvest SA
M.L. Stern William Blair
Man Financial Wisconsin Discount Securities
Mason Securities York Securities
Matrix Capital 1st Discount Brokerage



How do I get my Forgotten PIN ? or I Never had a PIN. What is it?

Obtaining Your Misplaced PIN:

If you have forgotten or misplaced the PIN required to vote at ProxyVote.com or to perform the changes to your InvestorDelivery enrollment, you can have it sent to your enrolled e-mail address by going to the Internet site:

http://www.InvestorDelivery.com

You will need the InvestorDelivery Enrollment Number sent to you in most of our communications, or a current ProxyVote Control Number.


I received a letter informing me that my enrollment has been suspended. How do I reactivate my enrollment?

Reactivating your Enrollment:

To reactivate your Enrollment Number:

Go to:
http://www.InvestorDelivery.com

Enter your Enrollment Number on the InvestorDelivery.com home page.
Click Submit.
On the page that states "The entered Enrollment Number is not active", Click on Proceed.
Read the "Terms and Conditions".
To proceed, Click on the I Agree button.
Enter your enrollment info (New E-mail address and any PIN you chose).


Why do I receive the message "Your InvestorDelivery enrollment is not active yet", after I supply my PIN?

Pending Enrollment Confirmations:

One or more of your InvestorDelivery enrollments is still pending Confirmation.

Please go to the exact address shown:

http://www.investordelivery.com/activate.htm

to activate your enrollment. Please perform that activation now.


Why did I receive multiple Enrollment Numbers? Why did I receive redundant or duplicate Enrollment Numbers?

Additional InvestorDelivery Enrollment Numbers:

You need one InvestorDelivery Enrollment Number per brokerage/investment account. It applies to all the stocks/funds that you hold in that account. Any additional InvestorDelivery Enrollment Numbers you might receive for an enrolled account were created before the original InvestorDelivery Enrollment Number was fully registered. Please disregard them.

Not all corporations and Mutual fund companies are utilizing this technology for all of their distributions. Their materials will be sent in the traditional manner.
We encourage you to inform these companies of your preference. The good news is that more corporations are realizing the benefits of this program every day.


Can I use my Control Number to get my Enrollment Number?

Getting Your Enrollment Number from a current Control Number:

If you go to www.investordelivery.com and type your Control Number it will produce your current Enrollment Number.



Additional Description of Service:

Description of Service
By enrolling in this electronic delivery service, you agree to receive notices by e-mail about securityholder communications materials. Those materials are made available electronically by issuers, mutual funds and other third parties. Quarterly, semi-annual and annual reports (including financial statements), proxy and securityholder meeting materials, prospectuses and newsletters are examples of securityholder materials that may be made available electronically. The notices will include the Internet address (URL) where the materials can be found. Materials referenced within the e-mail notice may be viewed electronically via the Internet and printed with a local printer. If the securityholder materials are not made available electronically, you will receive the standard printed materials and no notices will be sent by e-mail.

Your enrollment will be effective immediately for all holdings in the specified account on an ongoing basis unless you change or cancel your enrollment.

If you have a security position in an equity or mutual fund as of the record date for a particular securityholder distribution and the materials to be distributed are made available electronically, you will receive an e-mail notice. The content of the information provided for electronic delivery is the responsibility of the issuer, mutual fund, or third party, presenting it. If your securities are held by a financial institution, the broker or bank that holds your security is not responsible for content of electronic securityholder materials.

Failure of e-mail Address
If, during a distribution, your e-mail address proves to be invalid, your enrollment in this electronic delivery service will be cancelled and you will receive a hard-copy notice. This notice will provide the URL to the electronic materials, and will contain instructions to visit http://www.investordelivery.com in order to update your contact information.

Option to Receive Hard Copy
If, after enrollment in this electronic delivery service, you would like to receive a printed set of securityholder material for a particular security, in addition to your e-mail notification, you may request hard copy delivery from your broker, bank or directly from the issuing corporation or mutual fund. The broker, bank, issuing corporation or mutual fund may, at their discretion, impose a fee to receive the printed materials in addition to the electronic materials.

To Update Your Information or Cancel Enrollment
By visiting http://www.investordelivery.com and entering your unique enrollment number, you may update your contact information, such as e-mail address or personal identification number (PIN), or you may revoke your consent and cancel your participation in electronic delivery at any time by selecting the cancellation option.

Hardware and Software Required to Use Service
Enrollment in this electronic delivery service requires that you have a personal computer with appropriate browser software, such as Microsoft Internet Explorer®, Netscape Communicator®, or equivalent, and e-mail software as well as communications access to the Internet. This access may incur charges from Internet Service Providers and local telephone companies. The broker, bank, issuer, or mutual fund will not be responsible for the costs associated with electronic access; these costs are the responsibility of the securityholder. Should you wish to print materials that have been delivered electronically, you must have a printer as well. Some issuers electronically publish their materials in Portable Document Format (PDF). In order to view PDF-formatted documents, you must have Adobe Acrobat Reader software. This reader is available for download, free-of-charge, from http://www.adobe.com

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